Updated Saturday 27th March 2021
Thank you for checking in to see what our plans are following the latest advice from the Scottish Government.
We continue to operate our online store, with international delivery as normal while the shop itself remains temporarily closed. We are also taking telephone orders from 10am-3pm every weekday.
You also now have the option to choose 'pickup/collection' at the checkout. And from Monday 5th April we will have a daily collection slot from 10am-11am each morning for you to collect orders placed the day/evening before.
From Thursday 1st April, our reduced postage will return to their normal rates.
If you cannot find what you need on our website, please email email@example.com with your details and we will call you back.
We appreciate every single order placed with us, and thank you again for your continued patience and understanding.
PHONING & EMAILING WITH ORDERS/INQUIRIES:
You can email or phone us if you cannot find what you need on the website, or need advice on a project etc.
01383 723995 or 01383 621894
Phone lines and email / social media will be manned between 10am - 3pm, Monday to Friday during the current shop closure.
WORKSHOPS & CLASSES
If you have booked a workshop that was due to start in January 2021, they have been rescheduled with new dates. An email will been sent to the address used when booking. If for any reason you do not receive this email by then (check junk mails!) then please drop us an email at Customer Care and we will help you out.
The rescheduled dates will be updated on our website.
We always want you to feel secure and happy with your workshop booking. So we have made an adjustment to our Terms & Conditions.
Our existing Terms & Conditions state:
"If a class must be postponed due to an incident beyond our control e.g. tutor illness, weather-related incident etc., the missed class will be rescheduled and we will do our best to ensure this is at a time to suit all participants."
However, this has now been adjusted so that, in a situation where your workshop is unable to go ahead because of government advice or restrictions, you will straight away receive a credit code to the full value of the missed event (or partial in the case of a series of sessions where some have already taken place). You can then choose whether you would like to spend this credit in our online store, in our High Street shop, or hold onto it until you can use it to rebook another class. The choice will be yours and you can book with that reassurance.
You should know that our priority is to look after our customers and provide a safe and clean working environment. To that end, we have also taken the following steps:
- See-through screens have been installed between desks.
- Everyone wears face coverings in line with Scottish Government guidelines - with the same guidance in relation to exemptions.
- Machines, work areas and touch-points are all sanitised between uses.
- You will be reminded to wash your hands more frequently, and wipe down irons etc. between use.
- Sharing equipment such as scissors/pins/rulers etc. will not be permitted for the time being, so you are reminded to bring your own scissors/pins etc. with you.
It's also worth pointing out, that since resuming some workshops in August, both tutors and students have been enjoying them and making beautiful things!
We've chosen not to run such things as crochet for now, as the close contact required just doesn't feel 'right'. But the world is an ever changing place now, and we will follow suit, with a smile, and still creating.
We hope that you will join us in the Studio soon.