Refund policy

​RETURNS & REFUNDS

We really hope to always send you fabric, notions and accessories that you will love working with. However in the event that you are not satisfied, please drop us an email.

It is not possible to return, exchange or get a refund/credit on products that have been cut to your specification, e.g. fabric or trimmings/ribbon/elastic cut and sold by the metre.

To be eligible for exchange on other purchases, your item must be unused and in the same condition that you purchased it. Your item must be in the original, unopened packaging and in fit-for-resale condition. Unused and unopened products can be returned in their original condition within 14 days for exchange or store credit. When making an exchange or return, the customer will incur all associated shipping costs.

Refunds can only be issued in the case of an item being faulty or damaged. In this situation, you must email us within 48hrs of receipt of your order, with information (and photos where applicable) or the issue that has arisen.

If we have made an error with your order, please also let us know within 48hrs of receipt and we will gladly rectify the issue to the best of our ability.